Shipping & Returns
Shipping
ORDER PROCESSING
Please allow 2-4 business days to process your order. Expect an email within 4 business days to let you know your order is on the way!
Nomadic Knits uses calculated shipping rates to find you the best rate available. Shipping charges for your order will be calculated and displayed at checkout.
TWELVE DAYS OF KNITMAS & KNITMAS IN JULY KITS
Knitmas Kits are drop-shipped from sunny Florida. Detailed shipping information is available on the product listing page.
Returns
We want you to feel confident ordering from Nomadic Knits. If an eligible physical item isn’t quite right, please email us at hello@nomadicknits.com with your order number and reason for return within 30 days of delivery to request a return.
Returned items must be unused, complete, and in their original condition and packaging. Yarn must remain unwound and include its original label. Kits and curated boxes must be unopened and contain all original components.
Customers are responsible for return shipping. We recommend using a trackable shipping method, as we cannot refund packages that do not reach us. Original shipping charges are nonrefundable.
Once your return has been received, your refund will be issued to the original payment method. Please allow five business days for us to process it.
Final-sale items
Digital patterns and downloads, gift cards, personalized or custom products, opened personal-care products, classes or events that have already been accessed, and merchandise specifically marked “final sale” cannot be returned.
Food, beverages, herbs intended for consumption, and other edible products are final sale and cannot be returned. If an item arrives damaged or incorrect, please contact us within seven days. We will provide an appropriate replacement or refund.
For hygiene reasons, earrings for pierced ears are final sale and cannot be returned or exchanged. If your earrings arrive damaged, defective, or incorrect, please contact us within seven days so we can provide a replacement or refund.
Damaged, incorrect, or incomplete orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within seven days of delivery and include photographs when possible.
We will happily replace items if they arrive defective or damaged. If you need to make an exchange, send us an email at hello@nomadicknits.com and we will help you out!
This policy does not limit any rights provided by applicable consumer-protection laws.
Need help?
Contact us at hello@nomadicknits.com for questions related to refunds and returns.